You're the player we're missing on this TOP Team!

We’re looking for a Technical Support Associate. You will provide front-line, first-level technical support to consumers, resolving technical issues in a fast-paced, customer-facing environment. Your responsibilities include assisting with troubleshooting and resolving customer service and device-specific issues, such as internet connectivity and performance troubleshooting.

What you’ll be doing:

• Ensure excellent customer service through quick and effective actions to solve client issues.
• Keep every customer engaged with a direct and friendly touch.
• Handle sensitive customer data with utmost care and confidentiality.

The TOP Team is looking for someone who:

• Has at least 3 months of experience.
• Has CXC, Technical or Computer Certificates.
• Has a valid ID/passport.
• Has full-time availability.
• Has skills to solve situations with a positive attitude.
• Has communication & analytical skills.
• Is proactive, responsible, empathic, and confident.
• Is a high school graduate with a passion for sales.

Let’s talk about benefits:

• Happy Work benefits such as maternity leave, paternity leave, wedding leave, and birthday time.
• Employee appreciation incentives.
• Discounts at exclusive vendors.
• Wellness breaks.

This is what sets us apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond. 

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world. 

Make a difference with the TOP Team! 

Apply here