TP Recognized as a Leader in Everest Group’s BFS Operations PEAK Matrix® Assessment

The Banking and Financial Services (BFS) industry is undergoing a significant transformation. Enterprises are looking for ways to reduce costs, streamline operations, and improve customer experiences. To accomplish these goals and improve business performance, many organizations are turning to integrated service providers that can offer comprehensive solutions—solutions that cover both customer-facing interactions and back-office operational support across essential banking processes.

This need is particularly evident in markets like North America, the UK, and the APAC region, where businesses are pivoting to integrated service models to remain competitive and agile.

Recognition That Reflects Excellence

Navigating the evolving BFS landscape requires service providers capable of delivering end-to-end solutions that can support BFS companies across every stage of their operations. This can allow companies to unify customer-facing services with back-office operations to enable seamless workflows across the organization, resulting in faster, more personalized, and consistent customer experiences at scale and better costs.   

As a global leader, we recognize the industry shifts and transformation, always evolving to cater to the needs and wants of our clients. In this regard, we are honored to announce that our commitment to delivering innovative, integrated solutions has earned us recognition as a Leader in Everest Group’s Experience-Driven Integrated BFS Operations PEAK Matrix Assessment®.

Everest Group assessed 18 leading providers globally, evaluating their capabilities in delivering integrated services across key domains, including retail banking, lending, and payments. TP was recognized as a Leader thanks to our expertise, industry experience, technology, and customer-centric approach, with a suite of BFS solutions including account servicing, customer onboarding, credit evaluation, and payments processing. Furthermore, Everest Group recognized TP’s proven solutions for the industry, establishing a strong position in the BFS domain through extensive operational scale and technology. TP’s One Office capabilities suite provides end-to-end integrated services such as digital onboarding, KYC, and fraud-as-a-service within banking, customer acquisition and servicing within lending, payments screening, processing, and inquiries within the cards domain with flexible commercial models.

This achievement reflects our commitment to helping BFS clients succeed in today’s competitive landscape. Our strong experience in the industry allows us to provide tailored solutions that drive real impact.

Globally, TP also offers an award-winning AI-powered service portfolio from front-office customer care to back-office functions, as well as Trust and Safety services, Global Business Services, sales, technology services, and specialized services such as collections, translation, and recruitment, among others.

The Road Ahead

The BFS industry will continue to evolve, but TP’s focus remains steadfast: to deliver a competitive edge for our BFS clients by combining our unique standards of process excellence with empathetic, high-touch support augmented by cutting-edge technology. We will continue providing integrated, customer-focused solutions that not only help businesses adapt to change but also empower them to thrive in a dynamic industry.

Learn more about our integrated solutions for the BFS and stay ahead of a competitive industry. Contact us today to learn more!

______________________

Disclaimer 

Licensed extracts taken from Everest Group’s PEAK Matrix® Reports, may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis.  All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking.  To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.