Corporate Governance

<p>Daniel Julien founded Teleperformance in 1978 at the age of 25, after graduating from the University of Paris, where he majored in Economics. Starting with just 10 telephone lines in an office in Paris, he succeeded in growing Teleperformance to the number one position in the French market in 1985 and then number one in the European market in 1995, eventually achieving number one worldwide. Daniel Julien currently serves as Chairman and Chief Executive Officer of Teleperformance.</p>

BIOGRAPHY

<p>Agustin Grisanti is Teleperformance’s Group Chief Operating Officer. He previously held the role of President for Ibero-LATAM. Before joining Teleperformance, Agustin worked for Hermes Management Consulting and Andersen Consulting (Accenture). Agustin has a degree in Economics from the Catholic University of Argentina and an MBA from The Wharton School, University of Pennsylvania.</p>

BIOGRAPHY

<p>Bhupender Singh is Teleperformance's President of Transformation. He heads the company’s internal and external transformation from a leading, omnichannel customer experience company to a full-fledged, Digital Integrated Business Services group. Before assuming his current role, Bhupender was the Chief Executive Officer of Intelenet Global Services, acquired by Teleperformance in 2018. Prior to that, he worked at prominent consulting firms including McKinsey and Booz Allen Hamilton, Inc. Throughout his 24-year career, Bhupender has led critical assignments focused on business strategy, business turn-around and transformation, growth strategies, and mergers and acquisitions. He earned his MBA from IIM Ahmedabad and a B-Tech from IIT Delhi.</p>

BIOGRAPHY

<p>Eric Dupuy is Teleperformance’s President of Global Business Development Officer. Since joining in 2007, Eric has held numerous roles, including President of Business Development and Chief Business Development and Marketing Officer. Before Teleperformance, Eric held leadership roles at ClientLogic, Modus Media International, RR Donnelley, and IBM. He earned his degrees in International Business from Université du Québec à Montréal and Paris Dauphine University.</p>

BIOGRAPHY

<p>Leigh is Teleperformance’s Group Chief Legal, Compliance, and Privacy Officer. She has over 35 years of experience in mergers and acquisitions, corporate finance transactions, securities offerings, commercial transactions, and corporate governance and compliance matters. Before joining Teleperformance, Leigh was a partner at Paul Hastings LLP, an international law firm with 22 offices in the U.S., Europe, Asia, and Latin America.</p>

BIOGRAPHY

<p>Miranda Collard is the Group Chief Client Officer and has been with Teleperformance for 26 years. She has a deep understanding of the BPO industry across multiple organizations. She has held roles with oversight of operational delivery, coupled with various support departments at Teleperformance, and has experience across a broad spectrum of industry verticals. Serving Teleperformance clients in an end-to-end delivery across the global Teleperformance footprint, Miranda is responsible for the day-to-day leadership, strategic direction, and business transformation efforts of our client partners.</p>

BIOGRAPHY

<p>Olivier Rigaudy began his career in the audit department of KPMG. He had a strong track record in Finance and Investor Relations in large, international companies such as Pechiney and Club Mediterranée. He later served as Chief Financial Officer at Castorama (Kingfisher) Group and as Corporate Secretary at Conforama (Kering Group). He joined Teleperformance in February 2010 as the Group Chief Financial Officer and was later appointed as Deputy Chief Executive Officer. Olivier holds directorships in various French and overseas subsidiaries of the Teleperformance Group.</p>

BIOGRAPHY

<p>Scott Klein is Teleperformance’s President of Specialized Services. He oversees LanguageLine Solutions (the world’s leading provider of on-demand language services), TLScontact (a global leader in visa and consular services for government clients), Health Advocate, a US company specialized in digital integrated business solutions and services for consumer healthcare management, and AllianceOne (a top receivables management firm). Before its acquisition by Teleperformance, Scott served as the President and Chief Executive Officer of LanguageLine. He has successfully led companies in multiple industries, including Advertising, Consumer Packaged Goods, Market Research, Business Process Outsourcing, Consumer Electronics, Technology Products, and Building Products. Scott holds a bachelor’s degree in Accounting from Syracuse University.</p>

BIOGRAPHY

<p>Daniel Julien founded Teleperformance in 1978 at the age of 25, after graduating from the University of Paris, where he majored in Economics. Starting with just 10 telephone lines in an office in Paris in 1985, he succeeded in growing Teleperformance to the number one position in the French market and then number one in the European market in 1995, eventually achieving number one worldwide. Daniel Julien currently serves as Chairman and Chief Executive Officer of Teleperformance.</p>

BIOGRAPHY

<p>Ms. Angela Maria Sierra-Moreno was born on August 30th, 1954 and holds a Degree in Bacteriology from the Colegio Mayor de Antioquia University (Colombia) and a Masters’ Degree in Science from the University of Ohio (United States). Angela Maria Sierra-Moreno has acquired over 20 years’ experience in the customer management field in various business sectors. From 1995 to 2002, Ms. Sierra-Moreno was Vice-President in charge of Services at ACES, where one of her main tasks was to coordinate initiatives aimed at changing the Company’s culture, in accordance with its requirements and those of the outside environment. Ms. Sierra-Moreno has been an organizational management consultant since 2010, and advises companies and organizations operating in various business sectors on customer relationship management, Human Resources, and cultural<br />and organizational change. Ms. Angela Maria Sierra-Moreno was appointed a director at the shareholders’ meeting held on May 7th, 2014.</p>

BIOGRAPHY

<p>Bernard Canetti was born on May 7th, 1949 and graduated from the ESCP Europe Business School in 1972. Bernard Canetti’s career has been focused on publishing and innovation. He was Chief Executive Officer of Éditions Robert Laffont’s mail-order business until 1984, when he joined the Guilde Internationale du Disque, which he merged with the Editions Atlas Group in 1986. As CEO, then Chairman and CEO, he turned the Company, over 25 years into a profitable and powerful Group operating in 29 countries and market leader for online and mail-order sales of cultural collections and<br />mass-market textile products. In 2010, he founded Comme J’aime and became the Company’s Chairman. Mr. Bernard Canetti was appointed to the Supervisory Board of the Company on June 23rd, 2005, and became a director on May 31st, 2011, following<br />the change in the governance structure adopted at the shareholders’ meeting.</p>

BIOGRAPHY

<p>Ms. Christobel Selecky was born on March 9th, 1955, and holds a Bachelor’s Degree in Political Science and Philosophy from the University of Delaware (United States) and a Masters’ Degree in Public Relations and Communications from Syracuse University (New York). Ms. Selecky has over 30 years’ experience in the healthcare sector as a director, manager and company founder. Ms. Selecky chairs the Board of Directors and chairs the Compensation, Governance and Nominating Committee of Satellite Healthcare, one of the<br />United States’ leading not-for-profit providers of kidney dialysis and related services since 1974. She also serves on the Board of Directors, chairs the Quality and Risk Management Committee, and serves on the Audit Committee of Verity Health System, which operates six hospitals in Northern and Southern California. Finally, she serves on the Board of Directors, chairs the Finance Committee, and serves on the Compensation Committee<br />of SCAN Health Plan, one of the nation’s oldest and largest not-for-profit Medicare Advantage health plans. She is also an Adjunct Professor in the University of California, Irvine Paul Merage School of Business MBA program teaching Healthcare Entrepreneurship. Ms. Christobel Selecky was appointed a director at the shareholders’ meeting held on May 7th, 2014.</p>

BIOGRAPHY

<p>Ms. Emily Abrera was born on August 6th, 1947 and took up Journalism and Mass Communications at the University of the Philippines. In 1979, she joined the Philippine subsidiary of McCann Erickson, a global advertising communications group, and soon after became Creative Director. She was appointed President in 1992 and became Chairman and Chief Executive Officer of the Company in 1999. Her exemplary management contributed to the agency’s success and sustained leadership in a highly competitive environment. After retiring in May 2004, Ms. Abrera served as Chairman of McCann Worldgroup Asia-Pacific from 2008 to 2010, as well as Chairman Emeritus of McCann Worldgroup in the Philippines. Ms. Abrera is involved in a number of public interest causes which include literacy, children’s and women’s rights and protection of the environment. She serves as Chairman of the Children’s Hour Philippines organization since 2009. She is also a Board member of the Philippine Eagle Foundation, the Philippine Board on Books for Young People and the Philippine Cancer Society among others. Ms. Emily Abrera was co-opted to the Board of Directors of the Company on November 27th, 2012. This appointment (cooptation) was ratified at the shareholders’ meeting held on May 30th, 2013.</p>

BIOGRAPHY

<p>Born on December 18th, 1982, Mr. Evangelos Papadopoulos is a graduate on computer programming languages from I.I.E.K. XYNI. He joined Teleperformance in 2004 as an agent and acquired expertise and knowledge in the contact center industry which eventually scaled up on being an expert operations manager and business strategist with a sound understanding of organizational development. In 2014, he has been elected as an employee’s representative to the Special Negotiation Body that contributed to the implementation of the European Committee Works Council (ECWC) of Teleperformance SE. He continued to serve at the ECWC until 2020 and was re-elected as a member of the<br />ECWC and its bureau. Mr. Papadopoulos is currently Assistant Contact Center Manager of the Attica center in Greece. He was designated director representing the employees by the ECWC of Teleperformance SE on November 2nd, 2020.</p>

BIOGRAPHY

<p>Mr. Jean Guez was born on November 25th, 1945 and is a graduate of the Montpellier Business School and the Paris Institute of Corporate Administration. He also holds a Degree in Chartered Accountancy. From October 1967, he worked as a trainee chartered accountant at SETEC (Paris), and then at Peat Marwick Mitchell (KPMG) from December 1968. In 1972, after qualifying as a chartered accountant and statutory auditor, he joined<br />SO.CO.GE.RE as Chief Executive Officer, a position he held until 1982, when he joined Sofintex as a Managing Partner. He then became a partner of the BDO France Group in 2000, and then of the Deloitte Group in 2006. He is currently a Managing Partner at Conseil CSA. Mr. Jean Guez was appointed to the Supervisory Board of the Company on January 29th, 2010, and became a director on May 31st, 2011, following the change in the governance structure adopted at the shareholders’ meeting.</p>

BIOGRAPHY

<p>Ms. Leigh Ryan was born on November 6th, 1953, and holds a Bachelor of Arts degree in International Relations from Pomona College in Claremont, California. She also holds a Juris Doctorate degree in Law from Georgetown University, where she was an editor of Law and Policy in International Business. Before joining Teleperformance, Ms. Ryan served as outside counsel to the Teleperformance Group for over 20 years, including advising on numerous acquisitions in the US, Mexico, and Colombia. Ms. Ryan is a member of the New York and California Bars. She is an Honorary Member of the Board of Directors of La Jolla Music Society, having served on the Board for 12 years, including two years as Chair of the Board. In addition, Ms. Ryan is a member of the Board of Directors of the Taki Concordia Conducting Fellowship. She also served as a member of the Advisory Board of the Corporate Counsel Institute in Washington, D.C. for over 13 years. Ms. Leigh Ryan was appointed a director at the shareholders’ meeting held on April 28th, 2016.</p>

BIOGRAPHY

<p>Patrick Thomas was born on June 16th, 1947 and is a graduate of the École Supérieure de Commerce de Paris (ESCP). He served as Chief Executive Officer of Pernod Ricard U.K. from 1986 to 1989. From 1997 to 2000 he chaired the Lancaster Group, and from 2000 to 2003 he served as Chairman and Chief Executive Officer of the British company William Grant &amp; Sons. Finally, he was Chief Executive Officer of Hermès International from 1989 to 1997. He rejoined the Hermès Group from 2003 to 2014 as Chief Executive Officer and then manager of Hermès International. Mr. Patrick Thomas was co-opted to the Board of Directors of the Company on November 30th, 2017. This cooptation was ratified at the shareholders’ meeting held on April 20th, 2018. He also was appointed the Lead Independent director at the Board meeting held on February 28th, 2018.</p>

BIOGRAPHY

<p>Born on December 30th, 1970, Pauline Ginestié holds an MBA from the Columbia Business School of Columbia University in New York, a diploma in Economics and Finance from Sciences-Po Paris and a Masters degree in English Literature from the Paris X University. She started her career as an auditor with Price Waterhouse Coopers in Paris. In 1999, she joined NetValue USA as product and project manager, before moving to Register.com in 2001. She became a freelance digital business consultant in 2002 and developed an interest in user experience, leading to a Master of Sciences in Human Computer Interaction/Ergonomics from University College London. She then joined Foviance, a user experience consultancy, before going freelance in 2012 as a customer experience consultant. More recently she has been building on her knowledge of human behaviour to develop an executive and leadership coaching practice. Since 2017, she has been an independent director of PCAS (Seqens Group). Ms. Pauline Ginestié was appointed a director at the shareholders’ meeting held on April 28th, 2016.</p>

BIOGRAPHY

<p>Mr. Philippe Dominati was born on April 12th, 1954 and holds a Degree in Law from Paris II-Assas University and a Degree in Political Science from Metz University. Philippe Dominati was a Councilor in Paris (8th District) from 1989 to 2001 and a Regional Councilor for île-de-France (Paris region) from 1992 to 2004. He has been senator from Paris and a member of the French Finance Commission since September 2004. Philippe Dominati chaired the Senatorial Investigation Committee on the flight of capital and assets from France. Mr. Philippe Dominati was appointed to the Supervisory Board of the Company in June 1996, and became a director on May 31st, 2011, following the change in the governance structure adopted at the shareholders’ meeting.</p>

BIOGRAPHY

<p>Born on August 10th, 1950, Robert Paszczak received a degree in Finance at Northern Illinois University (United States) in 1972. Having risen through the ranks in a national commercial finance company, he became Vice‑President of the Gary-Wheaton Bank Group in 1981, and then became the director of commercial lending in 1982, a position he held until 1991 when he was appointed director of the Gary-Wheaton Corporation. In 1993,<br />following the acquisition of Gary-Wheaton Bank by First National Bank of Chicago, he continued to serve as Vice-President in charge of commercial banking of Gary-Wheaton Bank. As a result of mergers, between 1995 and 2009, he held successive positions as senior Vice-President at First National Bank of Chicago, American National Bank &amp; Trust Company of Chicago, Bank One Corporation and JP Morgan Chase Bank. He was appointed vice-Chairman of Wheaton Bank &amp; Trust (Wintrust Financial) in March 2010 and became Chairman of the Board in 2013. Mr. Robert Paszczak was appointed to the Supervisory Board of the Company on June 2nd, 2010, and has been a director since May 31st, 2011, following the change in the governance structure adopted at the shareholders’ meeting.</p>

BIOGRAPHY

<p>Mr. Stephen Winningham was born on December 1st, 1949, and holds a Masters in Business Degree (Finance &amp; Marketing) from Columbia University and pursued additional studies in Economics at New York University. He has 35 years of international experience in the banking field. He began his banking career at Citibank, NA, before moving to Drexel Burnham Lambert. He then held management positions at Paine Webber Inc. and Kidder Peabody &amp; Co. in New York, which have since then merged with the UBS Group. He was Managing Director of Salomon Brothers-Citigroup from 1996 to 2007, when he was based in New York and Hong Kong. He became Managing Director of Lloyds Banking in London in 2007, specifically responsible for global finance institutions, and then for diversified industries in 2009-2012. Stephen Winningham has been a managing director and Co-Head of the Corporate Finance – Europe, Middle East and Africa at Houlihan Lokey in London between February 2012 and November 2020, and was concurrently managing director and member of Houlihan Lokey’s global Management Committee. He is now Chairman of Investment Banking, Panmure Gordon. He is also co-Founder of City Harvest, a London charity addressing hunger. Mr. Stephen Winningham was appointed to the Supervisory Board of the Company on June 2nd, 2010 and has been a director since May 31st, 2011 following the change in the governance structure adopted at the shareholders’ meeting.</p>

BIOGRAPHY

<p>Born on January 10th, 1983, Véronique de Jocas holds a Diploma of Specialized Graduate Studies (Diplôme d’Études Supérieures Spécialisées) in law from Montesquieu Bordeaux IV University. In 2007, she graduated from Kedge Business School with a Specialized degree in Risk Management. She started her career at Teleperformance in 2008 in the context of the creation of the Group Insurance Manager position. Her objectives consisted<br />in defining and implementing the global insurance management policy of Teleperformance. Accompanying the Group’s development, her expertise widened through the management of cross-disciplinary projects in crisis management, risk management and compliance. Since 2009, she is a member of the Association for Corporate Risk and Insurance Management (Association pour le Management des Risques et des Assurances de l’Entreprise or AMRAE). Véronique de Jocas was designated director representing employees by the Social and Economic Committee (Comité social et économique) of Teleperformance SE on September 9th, 2020.</p>

BIOGRAPHY

<p>Born on November 3rd, 1952, Ms. Wai Ping Leung holds a master of science in biology from Northeastern University. She has been in the apparel industry since 1982 and has experience in supply chain management, retail, and marketing. In 1994, she served as<br />regional director responsible for export sales of apparel to European countries at Inchcape Buying Services, which was a global sourcing network and acquired by the Li &amp; Fung Group in 1995. From 2000 to 2010, she served as an executive director and was appointed member of the Li &amp; Fung Board, a company listed in the Hong Kong Stock Exchange, in charge of the exports to Europe and the USA. From 2011 to 2017, she has been the President of LF Fashion, a company of the Li &amp; Fung Group. In July 2017, she was appointed as CEO of Cobalt Fashion Holding Limited, a joint venture company formed by LH Pegasus Holding Limited and South Ocean Knitters Holdings Limited.<br />Ms. Wai Ping Leung has also served on advisory Boards for the Hong Kong Exporters’ Association, the Hong Kong Trade Development Council, the Clothing Industry Training Authority, the Hong Kong Export Credit Insurance Corporation, and former Chairman of the vetting Committee for the Professional Services Development Assistance Scheme of Commerce and Economic Development Bureau of the Hong Kong Government.<br />Ms. Wai Ping Leung was appointed a director at the shareholders’ meeting held on April 28th, 2016.</p>

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