Service agility
Advanced banking solutions that adapt at the speed of business
Gain a competitive advantage by offering exceptional banking services combined with disciplined processes to help your company transform and to run better.
Expert insights
BFS trends to watch in 2025: Digital-first Banking, Human-First Support
In the fast-changing banking and financial services (BFS) sector, staying relevant requires digital-first strategies with a human-first approach. This TrendzOwl report explores how top BFS companies navigate these shifts, highlighting customer contact options as loyalty drivers or detractors. It also examines deeper personalization and the balance between AI and human interaction.
Leading the global Customer Experience Management market
As a global leader, we recognize the industry shifts and transformation, always evolving to cater to the needs and wants of our clients. In this regard, we are honored to announce that our commitment to delivering innovative, integrated solutions has earned us recognition as a Leader in Everest Group’s Experience-Driven Integrated BFS Operations PEAK Matrix Assessment® for 2024.
By recognizing buyers’ desire for end-to-end services, TP created its OneOffice offering for delivering integrated front-to-back operations across lending, payments, and financial crime segments. TP possesses its in-house technology as well as the digital services expertise of the recently-acquired Majorel, which address the rising demand for digitally-driven operations. These capabilities have earned it recognition as a Leader in Everest Group’s Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment.
Suman Upardrasta, Vice President, BFSI at Everest Group
TP is the most recognized organization in the industry, by Frost & Sullivan, for its best practices, continuous innovation, digital transformation, commitment to CSR/DEI/ESG and advancements in cyber security practices. These strengths create strong results and sustainable business advantages for its clients.
Frost & Sullivan
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Capabilities
Access decades of industry-focused expertise in banking customer experience
A partnership built on operational excellence
With a presence in more than ten countries, Santander Bank believes that delivering exceptional banking customer service is core to sustaining long-term business success. In an era when remote and digital customer support has become essential for businesses to thrive, delivering on that promise requires innovation, operational excellence, and mutual trust.
Truly global presence
Trust in our proven track record
How we can help
Advanced banking and financial solutions
Digital Business Services
Deliver the best client support at the right time, every time, with AI-powered banking solutions.
Digital transformation
Improve results, streamline processes, and manage the entire customer lifecycle.
Collections services
Implement turnkey collection solutions that enable flexible, seamless, and cost-efficient transactions between businesses and customers.
Your security is our commitment
